About...
Image Security
Our ethics is at the core of everything we do. We protect the privacy and dignity of every student, maintain the trust of families and schools, and deliver exceptional services with unwavering moral principles. Security We employ state-of-the-art ...
Support
There are two types of questions and answers, general ones and school specific ones. For answers specific to your school please enter your School Code or school name in our helper bottom right. If you cannot find your school article please click this ...
How To Order
How To Order All products and services are the SAME in each podium. ONLY print and digital download prices change. Order from the podium that saves you the most. To unlock lower prices in Silver or Gold you must first upgrade your Podium pass. Buying ...
Scheduling
For specific details related to your school please find your school information page by entering your School Code (advertised at your school) or school name in our helper bot bottom right. If you cannot find your school please click this link we will ...
Find Your School
Please enter your School Code (advertised at your school) or your school name in our helper bot bottom right to find details about photography at your school. If you are having problems finding your school details please click here to submit a form ...
Photo Day Tips
For specific details related to your school please find your school information page by entering your School Code (advertised at your school) or school name in our helper bot bottom right. If you cannot find your school please click this link we will ...
Contact Us
Answers to your questions may already exist in our support section, even school related ones. Please search above by school or topic to seek for your answers. If you cannot find what you are looking for feel free to reach out to us by submitting a ...
Order Delivery Time
Once you place your order the duration required before the receipt of your order is subject to several variables. These include the type of order placed, be it solely digital, exclusively prints, or a combination of both. For digital downloads ...
Luxarte Studios
Luxarte Studios has ended 25 years of service in the grad photography industry. Part of their transition into retirement has been to entrust us with their clients. We are honoured to help Luxarte and serve you. If you are a student who has yet to be ...
Terms & Conditions
Pixown is firmly committed to protecting the privacy of our customers on our Website. Our pledge is to safeguard any personal information that customers provide to us or that we obtain when providing our services, and to make every reasonable effort ...
My Favourite Images Are Not Showing
Sorry for the issue. The problem may be between your browser and our site. Images are not removed from our site. Please log out then log back in. If the problem persists, please clear your browser history and cache. If this fails please try another ...
Your Feedback On Products & Services
Pixown appreciates any feedback that contributes to enhancing our products and service delivery. Our customer care team is dedicated to providing assistance and ensuring a satisfactory experience. We kindly request that all interactions with our ...
What Is Included In My Sitting Fee?
The sitting fee grants you time with a professional photographer in cap, gown and school sash. A number of images will be taken for viewing within two weeks of your sitting. You will also receive a graduating class composite. You will be emailed a ...
Do Orders Include Tax?
No. Tax will be automatically added to purchases including the upgrade fees for Silver or the Gold price list.
Something Is Wrong With My Order
Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for ...
What To Wear & How To Prepare
Your photographer may have suggestions on what to wear. If they do not direct you on what to wear we recommend wearing a white collared shirt, with a tie if you like. Practice your smile and posture in front of a mirror before photo day. It takes you ...
Are There Deadlines?
Deadlines exist for inclusion in yearbooks and class composites. Photography timeframes are distinct to each school and their respective photographers. Pertinent information regarding deadlines and when you can be photographed can be found within the ...
Retakes
If you have a retake you can still order from your first session. The retake fee differs from school to school. Please see your school information page for details about retakes. To access your school information page please enter your School Code ...
About Products & Services
Do We Sell Packages? Many ask if we sell packages. We have happy customers because we do not sell packages. Packages are a sales tactic used by other companies. They TELL YOU the print sizes, quantities, and number of images you can order from. ...
Shopping Cart
Why am not able to delete items from my shopping cart? Your web browser is still saving information from previously accessing the gallery. The best way to resolve this will be to clear your web browser's cache or try to access the online gallery in ...
Digital Downloads
Digital photos are non-refundable as they come with full copyright release. To produce digital files for sale has the same production costs as selling all other products. It encompasses wages, training, equipment, expertise, creative style, planning, ...
Can Friends or Family Be Photographed With Me?
Your school and photographers primary objective is to provide graduation photos for all students. There are a limited number of days to capture images of graduates on campus, making it essential to have rules in place to ensure every graduate has an ...
How Often Can I Order?
Feel free to place multiple orders as needed. If you might place multiple orders it may be to your advantage to upgrade to Silver or Gold now. Doing so will save you money over your multiple orders. Maintain communication with individuals who may ...
How Many Proofs Can I Order From?
This is where Pixown shines. Our objective is to offer a seamless and efficient process that enables customers to customize their own packages without pose limitations. While at the same time provide optimal pricing based on your requirements. We ...
Can I Get Help Placing My Order?
We are here to help. If you have questions about our ordering platform or have special requests please click the button below to submit your inquiry.
Appointment Scheduling
The main goal of your school and photographers is to efficiently provide graduation photos for all students. Due to limited availability, please book appointments responsibly and be aware of the cancellation policy to respect the photographer's time ...
Payments
We accept all major cards from customers in every country. Silver and Gold access fees and all orders are securely processed by Stripe.
Return Policy
It can happen, you had not ordered what you had wanted. Please note, digital purchases are not eligible for a refund. Please be aware that once your order is placed, it initiates a series of automated and customized processes. To cancel or modify ...
How Long Do I Have To Order?
Photographers typically offer ordering access for a period of up to two years. If you find that your images are no longer accessible online, we kindly request that you get in touch with your respective photographer. In the event that you experience ...
Retouching
All retouching services are the same prices in Bronze, Silver or Gold. Basic $15, remove acne Fly Away Hair $15, remove flyaway hairs Glass Glare $15, remove glare Teeth Whitening $5, remove yellow on teeth If you have a specific retouching request ...
How Long Does It Take To Receive My Order?
Upon placing your order, please anticipate a delivery time of 3-4 weeks. We utilize Canada Post for the shipment of your order. In order to prevent potential delays and inconvenience to our customers, we do not provide a tracking number, as this ...
I Lost My Code
We can help you if you have misplaced your code to view your images. For us to email your code please click this link to fill in a form and submit. To our homepage