About...
About Us
With over 60 years of combined experience in school photography, our team witnessed the same scenario countless times: graduates and families frustrated by restrictive packages and sticker shock when they dared to order what they wanted. The process ...
Need Your School Details?
Are you looking for your school's photography details, we can help. Please click this link to send us a request for your school's photography information.
Image Security
Our ethics is at the core of everything we do. We protect the privacy and dignity of every student, maintain the trust of families and schools, and deliver exceptional services with unwavering moral principles. Security We employ state-of-the-art ...
Family Discount
Our system is designed to provide discounts for everyone regardless of how many children. To access reduced pricing please upgrade to Silver or Gold. Even after upgrading each of your children you will experience greater savings than most companies ...
Photo Day Tips
We recommend wearing a white collared shirt, with a tie if you like. Practice your smile and posture in front of a mirror before photo day. It takes you and the photographer to capture your best expression. If you need a haircut before photo day, aim ...
Order Delivery Time
We use secure shipping methods that deliver directly to your door without requiring you to be home for signatures. Contact us anytime for order status updates. For digital downloads without retouching, the download link will be emailed on the same ...
Terms & Conditions
Pixown is firmly committed to protecting the privacy of our customers on our Website. Our pledge is to safeguard any personal information that customers provide to us or that we obtain when providing our services, and to make every reasonable effort ...
My Favourite Images Are Not Showing
Sorry for the issue. The problem may be between your browser and our site. Images are not removed from our site. Please log out then log back in. If the problem persists, please clear your browser history and cache. If this fails please try another ...
Your Feedback On Products & Services
Pixown appreciates any feedback that contributes to enhancing our products and service delivery. Our customer care team is dedicated to providing assistance and ensuring a satisfactory experience. We kindly request that all interactions with our ...
What Is Included In My Sitting Fee?
Your sitting fee grants you time with a professional photographer in cap, gown and school sash. Several portraits will be taken, and you’ll be able to view your images within two weeks of your sitting. The sitting fee gives you access to order from ...
Do Orders Include Tax?
No. Tax will be automatically added to purchases including the upgrade fees for Silver or the Gold price list.
Something Is Wrong With My Order
Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for ...
Are There Deadlines?
Deadlines exist for inclusion in yearbooks and class composites. Photography timeframes are distinct to each school and their respective photographers. Pertinent information regarding deadlines and when you can be photographed can be found within the ...
Retakes
Retakes are available, though dates and locations vary by school and time of year. For specific retake details, please click this link, we’ll email you the latest information. If you have a retake, you can still order photos from your original ...
Shopping Cart
Why am not able to delete items from my shopping cart? Your web browser is still saving information from previously accessing the gallery. The best way to resolve this will be to clear your web browser's cache or try to access the online gallery in ...
Digital Downloads
Digital photos are non-refundable as they come with full copyright release. To produce digital files for sale has the same production costs as selling all other products. It encompasses wages, training, equipment, expertise, creative style, planning, ...
Can Friends or Family Be Photographed With Me?
Your school and photographers primary objective is to provide graduation photos for all students. There are a limited number of days to capture images of graduates on campus, making it essential to have rules in place to ensure every graduate has an ...
How Often Can I Order?
Feel free to place multiple orders as needed. If you might place multiple orders it may be to your advantage to upgrade to Silver or Gold now. Doing so will save you money over your multiple orders. Maintain communication with individuals who may ...
Can I Get Help Placing My Order?
We are here to help. If you have questions about our ordering platform or have special requests please click the button below to submit your inquiry.
Scheduling
The main goal of your school is to efficiently provide graduation photos for all students. Due to limited availability, please book appointments responsibly and be aware of the cancellation policy. Missed bookings may compromise everyone's chances of ...
Payments
We accept all major cards from customers in every country. Silver and Gold access fees and all orders are securely processed by Stripe.
Return Policy
It can happen, you had not ordered what you had wanted. Please note, digital purchases are not eligible for a refund. Please be aware that once your order is placed, it initiates a series of automated and customized processes. To cancel or modify ...
How Long Do I Have To Order?
At most schools we maintain your secure image gallery for 5 years, ensuring you can order at your convenience without any rush. If you ever need access beyond this timeframe, just reach out to us and we’ll quickly restore your gallery.
Retouching
We don’t automatically include retouching because every student should have the freedom to choose. Whether you prefer your authentic look or want professional enhancement, you’re in control of your final images. All retouching services are the same ...