About...
PixownX
The conventional decades old process of capturing students for ID photos is passed us. Long lines on picture day are no longer needed. Having one maybe two opportunities a year to be captured for ID photos or yearbook is impractical. Schools and ...
PodiumPass vs PixKey
We have two ways you can upgrade to Silver or Gold, PodiumPass or PixKey. Each unlock pricing in Silver or Gold for you to order from. Services needed by your school and their commission structure dictate whether or not PodiumPass is available and at ...
How It Works
To see details about your school please use our PixHome helper bottom right. Please enter your school name or your schools' access code. Scheduling To make an appointment for our session at your school or our studio please search for your school in ...
Burlington Campus Brock University
Hello BSC Graduates, It was a pleasure capturing each of your moments on campus this past January. For those who missed our sessions, we invite you to visit our studio in Ancaster where we will be pleased to assist you with all your photography ...
Contact Us
Answers to your questions may already exist in our support section, even school related ones. Please search above by school or topic to seek for your answers. If you cannot find what you are looking for feel free to reach out to us by submitting a ...
How Long For Delivery Of My Order
1-2 weeks after you are photographed your proofs will be online for ordering. How you make appointments can be seen in your school's information page. You can find your school by searching above. Once you place your order the duration required before ...
Hello Brock Graduates,
Hello Brock Graduates, Currently, there are two companies photographing Brock graduates, Studio Nostalgia and us. We will do our best to provide answers here in real-time as the year progresses. To stay up to date on the latest details, please ...
Luxarte Studios
Luxarte Studios has ended 25 years of service in the grad photography industry. Part of their transition into retirement has been to trust Pixown with their clients. We are honoured to help Luxarte and serve you. If you are a student who has yet to ...
Why Bronze, Silver & Gold?
We have Bronze, Silver & Gold so our customers can create custom orders and potentially save $100's. To illustrate why we have the best approach in our industry it is necessary for us to delve into the selling techniques of other companies. Other ...
Terms & Conditions
Pixown is firmly committed to protecting the privacy of our customers on our Website. Our pledge is to safeguard any personal information that customers provide to us or that we obtain when providing our services, and to make every reasonable effort ...
My Favourite Images Are Not Showing
Sorry for the issue. The problem may be between your browser and our site. Images are not removed from our site. Please log out then log back in. If the problem persists, please clear your browser history and cache. If this fails please try another ...
Your Feedback On Products & Services
Pixown appreciates any feedback that contributes to enhancing our products and service delivery. Our customer care team is dedicated to providing assistance and ensuring a satisfactory experience. We kindly request that all interactions with our ...
How Do I Order?
Within 2 weeks after being photographed we will email you your access code to view your proofs in the Bronze price list. Everyone starts in the Bronze price list, you are welcome to order in Bronze. But, to optimize savings, engage in discussions ...
I Have Gone To Where I Book For My School And No Dates Are Available. Why?
For sessions at schools we do not open availability for booking until a month or two prior to the scheduled dates. The dates when the photographer will be present at your school should be effectively communicated through your school's channels or ...
What Is Included In My Sitting Fee?
The sitting fee grants you time with a professional photographer in cap, gown and school sash. A number of images will be taken for viewing within two weeks of your sitting. You will also receive a graduating class composite. You will be emailed a ...
Do Orders Include Tax?
No. Tax will be automatically added to purchases including the upgrade fees for Silver or the Gold price list.
Should I Share My Code?
You can share your code with family and friends. We advice that you maintain communication with individuals who may be interested in your photographs. Pay attention to their preferences, as this will assist you in determining the most suitable ...
Something Is Wrong With My Order
Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for ...
What To Wear & How To Prepare
Your photographer may have suggestions on what to wear. If they do not direct you on what to wear we recommend wearing a white collared shirt, with a tie if you like. Practice your smile and posture in front of a mirror before photo day. It takes you ...
Are There Deadlines?
Deadlines exist for inclusion in yearbooks and class composites. Photography timeframes are distinct to each school and their respective photographers. Pertinent information regarding deadlines and when you can be photographed can be found within the ...
Retakes
A second session is possible. If you have a retake you can still order from your first session. For ease of ordering, retake photos will be available online using the same portrait and access code that you used to access your original photos. In some ...
Do You Sell Packages?
Our competition sells predefined packages, we do not. Selling predefined packages uses a technique called cross-selling. The process of encouraging customers to buy packages to then trigger additional purchases. In their predefined packages they tell ...
About Prints
In today's digital era, it is easy to overlook the importance of tangible items. While social media, email, and online slideshows serve their purposes, physical prints have the power to enliven a space upon entering. It is certainly possible and ...
Shopping Cart
Why am not able to delete items from my shopping cart? Your web browser is still saving information from previously accessing the gallery. The best way to resolve this will be to clear your web browser's cache or try to access the online gallery in ...
Digital Downloads
It's easy to think that "if I'm not getting prints, then digital will be cheaper". Just remember...the image professionals training, equipment, expertise, creative style, planning of the shoot and management of the raw files afterwards are all skills ...
Can Friends or Family Be Photographed With Me?
Your school and photographers primary objective is to provide graduation photos for all students. There are a limited number of days to capture images of graduates on campus, making it essential to have rules in place to ensure every graduate has an ...
How Often Can I Order?
Feel free to place multiple orders as needed. If you might place multiple orders it may be to your advantage to upgrade to Silver or Gold now. Doing so will save you money over your multiple orders. Maintain communication with individuals who may ...
How Many Proofs Can I Order From?
This is where Pixown shines. Our objective is to offer a seamless and efficient process that enables customers to customize their own packages without pose limitations. While at the same time provide optimal pricing based on your requirements. We ...
Can I Get Help Placing My Order?
We are here to help. If you have questions about our ordering platform or have special requests please click the button below to submit your inquiry.
Appointment Scheduling
The main goal of your school and photographers is to efficiently provide graduation photos for all students. Due to limited availability, please book appointments responsibly and be aware of the cancellation policy to respect the photographer's time ...
Payments
We accept all major cards from customers in every country. Silver and Gold access fees and all orders are securely processed by Stripe.
Interested in Using Pixown?
The school photography market has experienced minimal changes over the past century, we aim to revolutionize it with our unique and groundbreaking services. For Schools We provide a platform for schools to select their preferred photographer or use ...
Return Policy
It can happen, you had not ordered what you had wanted. Please note, digital purchases are not eligible for a refund. Please be aware that once your order is placed, it initiates a series of automated and customized processes. To cancel or modify ...
How Long Do I Have To Order?
Photographers typically offer ordering access for a period of up to two years. If you find that your images are no longer accessible online, we kindly request that you get in touch with your respective photographer. In the event that you experience ...
PixKey's & Events
Graduation photos taken in high school is considered one event. Graduation photos taken in university years later is a second event. Upgrading to Silver or Gold for high school grad photos does not automatically grant the same upgrade for university ...
Retouching
All retouching services are the same prices in Bronze, Silver or Gold. Basic $15, remove acne Fly Away Hair $15, remove flyaway hairs Glass Glare $15, remove glare Teeth Whitening $5, remove yellow on teeth If you have a specific retouching request ...
How Long Does It Take To Receive My Order?
Upon placing your order, please anticipate a delivery time of 3-4 weeks. We utilize Canada Post for the shipment of your order. In order to prevent potential delays and inconvenience to our customers, we do not provide a tracking number, as this ...
I Lost My email with the Code To View My Proofs
If you have misplaced your code to view your proofs we can help. We prioritize the privacy and security of everyone's images. We will provide you with your code if your email address is already known to us. To expedite the verification process, when ...