About...
Getting Help
Need Your School Details? Are you looking for your school's photography details, we can help. Please click this link to send us a request for your school's photography information. How do I contact Pixown support? Email: info@pixown.com Submit a ...
Payment & Security
Is my payment information secure? Yes. All payments are processed through Stripe, the industry-leading secure payment processor. Pixown never stores your credit card information. Your personal information is protected and never sold to third parties. ...
Technical Issues
The website isn’t loading properly Try clearing your browser’s cache and cookies, then reload the page. If you still experience issues, use a different browser or device. If problems continue, please contact our support team with details about the ...
How do I access my photos?
About two weeks after your photo session, you'll receive an email with your unique access code. Click the "View Your Images & Order" button in our home page, enter your access code, and you're in. You can order immediately at Bronze pricing, or ...
Understanding Your Receipt
Where can I find my order details? Check your email for your order receipt. It will list everything you ordered and your total cost. What if something's missing from my order? First, check your receipt to confirm what you ordered. Then double-check ...
Multiple Orders Strategy
Should I place one big order or multiple smaller orders? If you're planning to order multiple times, upgrade to Silver or Gold before your first order. You'll save money across all your orders instead of paying Bronze prices each time. How do I ...
Bravo for Schools
Why should our school offer Bravo? Bravo positions your school as a community leader that creates value beyond academics. Traditional graduation photography is purely transactional: families pay, photographer profits, experience ends. Bravo ...
Bravo for Businesses
Why should my business participate in Bravo? Bravo connects you directly with graduating students and their celebrating families right when they're looking to celebrate. You'll get guaranteed foot traffic during graduation season and associate your ...
Bravo for Graduates
Is Bravo available at my school? Check your access code email—if Bravo is offered at your school, we'll mention it there. Not every school offers Bravo (it's optional), but every school offers the same Gold tier pricing and savings. Bravo is the ...
Upgrading to Silver or Gold
All products and services are identical across Bronze, Silver, and Gold. The only difference is what you pay. If you’re ordering more than three prints or one digital download, upgrading to Silver or Gold will almost always save you money—sometimes ...
About School Photography
For decades, countless graduates and families have felt powerless and financially exploited by companies that use The Package Way to sell their products. That’s why we speak openly about what’s happening. The Package Way Companies that sell packages ...
Need Your School Details?
Are you looking for your school's photography details, we can help. Please click this link to send us a request for your school's photography information.
Image Security
Our ethics is at the core of everything we do. We protect the privacy and dignity of every student, maintain the trust of families and schools, and deliver exceptional services with unwavering moral principles. Security We employ state-of-the-art ...
Family Discount
Our system is designed to provide discounts for everyone regardless of how many children. To access reduced pricing please upgrade to Silver or Gold. Even after upgrading each of your children you will experience greater savings than most companies ...
Photo Day Tips
We recommend wearing a white collared shirt, with a tie if you like. Practice your smile and posture in front of a mirror before photo day. It takes both you and the photographer to capture your best expression. If you need a haircut, get it done ...
Order Delivery Time
How long does it take to receive my order? Physical prints: 2-4 weeks. Most of this time is delivery, not production Digital downloads without retouching: Download link emailed the same day. Digital downloads with retouching: Download link emailed ...
Terms & Conditions
Pixown is firmly committed to protecting the privacy of our customers on our Website. Our pledge is to safeguard any personal information that customers provide to us or that we obtain when providing our services, and to make every reasonable effort ...
Your Feedback On Products & Services
Pixown appreciates any feedback that contributes to enhancing our products and service delivery. Our customer care team is dedicated to providing assistance and ensuring a satisfactory experience. We kindly request that all interactions with our ...
What Is Included In My Sitting Fee?
Your sitting fee covers your professional photo session. You’ll have your photos taken in your cap, gown, and school sash. The sitting fee also includes access to Bronze tier pricing when ordering your images. Looking for greater savings? You can ...
Something Is Wrong With My Order
Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for ...
Are There Deadlines?
Ordering We typically provide access to images for 2-3 years after being photographed. For various reasons after this time has passed we may remove your access. Not to worry, if after this period you still wish to order we can accommodate. We have ...
Retakes
Retakes are available, though dates and locations vary by school and time of year. For specific retake details, please click this link, we’ll email you the latest information. If you have a retake, you can still order photos from your original ...
Shopping Cart
Why am not able to delete items from my shopping cart? Your web browser is still saving information from previously accessing the gallery. The best way to resolve this will be to clear your web browser's cache or try to access the online gallery in ...
Digital Downloads
Digital photos are non-refundable because each comes with a full copyright release. Both digital and printed images require the same work by professional photographers—including editing, equipment, and expertise—so digital and print prices are ...
Can Friends Be Photographed With Me?
Your school and photographers primary objective is to provide graduation photos for all students. There are a limited number of days to capture images of graduates on campus, making it essential to have rules in place to ensure every graduate has an ...
Can I Get Help Placing My Order?
We are here to help. If you have questions about our ordering platform or have special requests please email us at info@pixown.com or click the "Submit a ticket" button below to submit your inquiry.
Booking & Appointments
Your school has limited photography availability, so please book responsibly and be aware of the cancellation policy. Missed bookings can compromise everyone's chance to get photographed. Need to reschedule or cancel? Use the link in your ...
Return Policy
It can happen, you had not ordered what you had wanted. Please note, digital purchases are not eligible for a refund. Please be aware that once your order is placed, it initiates a series of automated and customized processes. To cancel or modify ...
Retouching
We don’t automatically include retouching because every student should have the freedom to choose. Whether you prefer your authentic look or want professional enhancement, you’re in control of your final images. All retouching services are the same ...