Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for the error. Our team will promptly address the issue, ensuring the accurate package is reprinted and delivered to your residence.
I received damaged products
Contact support immediately with photos of the damage. We'll arrange a replacement or refund. Your satisfaction is important to us, and we'll make it right.
The colours in my prints don't look right
Different screens display colours differently than printed photos. What you see on your phone or computer may not match the print exactly. If you believe there's a genuine print quality issue (not just screen-to-print variation), contact support with photos and we'll investigate.
The print quality isn't what I expected
Our prints are professional quality using industry-standard materials. If you feel there's a quality issue, contact support with specific details and photos. We'll review and address any legitimate concerns.