Something Is Wrong With My Order
Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for the error. Our team will promptly address the issue, ensuring the accurate package is reprinted and delivered to your residence.
I received damaged products
Contact support immediately with photos of the damage. We'll arrange a replacement or refund. Your satisfaction is important to us, and we'll make it right.
The colours in my prints don't look right
Different screens display colours differently than printed photos. What you see on your phone or computer may not match the print exactly. If you believe there's a genuine print quality issue (not just screen-to-print variation), contact support with photos and we'll investigate.
The print quality isn't what I expected
Our prints are professional quality using industry-standard materials. If you feel there's a quality issue, contact support with specific details and photos. We'll review and address any legitimate concerns.
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Order Delivery Time
How long does it take to receive my order? Physical prints: 2-4 weeks. Most of this time is delivery, not production Digital downloads without retouching: Download link emailed the same day. Digital downloads with retouching: Download link emailed ...
Can I Get Help Placing My Order?
We are here to help. If you have questions about our ordering platform or have special requests please email us at info@pixown.com or click the "Submit a ticket" button below to submit your inquiry.
Understanding Your Receipt
Where can I find my order details? Check your email for your order receipt. It will list everything you ordered and your total cost. What if something's missing from my order? First, check your receipt to confirm what you ordered. Then double-check ...
About School Photography
For decades, countless graduates and families have felt powerless and financially exploited by companies that use The Package Way to sell their products. That’s why we speak openly about what’s happening. The Package Way Companies that sell packages ...
Multiple Orders Strategy
Should I place one big order or multiple smaller orders? If you're planning to order multiple times, upgrade to Silver or Gold before your first order. You'll save money across all your orders instead of paying Bronze prices each time. How do I ...