Something Is Wrong With My Order
Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for the error. Our team will promptly address the issue, ensuring the accurate package is reprinted and delivered to your residence.
Related Articles
Order Delivery Time
Once you place your order the duration required before the receipt of your order is subject to several variables. These include the type of order placed, be it solely digital, exclusively prints, or a combination of both. For digital downloads ...
How To Order
Create your custom order in the tier that saves you the most. Bronze, Silver & Gold have the SAME products & services. ONLY print and Digital Download pricing change. We will email you a Bronze PixKey to view your images and order in Bronze. Could ...
How Long Does It Take To Receive My Order?
Upon placing your order, please anticipate a delivery time of 3-4 weeks. We utilize Canada Post for the shipment of your order. In order to prevent potential delays and inconvenience to our customers, we do not provide a tracking number, as this ...
How Often Can I Order?
Feel free to place multiple orders as needed. If you might place multiple orders it may be to your advantage to upgrade to Silver or Gold now. Doing so will save you money over your multiple orders. Maintain communication with individuals who may ...
How Long Do I Have To Order?
Photographers typically offer ordering access for a period of up to two years. If you find that your images are no longer accessible online, we kindly request that you get in touch with your respective photographer. In the event that you experience ...