How long does it take to receive my order?
Physical prints: 2-4 weeks. Most of this time is delivery, not production
Digital downloads without retouching: Download link emailed the same day.
Digital downloads with retouching: Download link emailed within up to a week.
We use secure shipping methods that deliver directly to your door without requiring you to be home for signatures. Contact us anytime for order status updates.
I want to change or cancel my order
Contact support immediately. Once your order enters production, changes may not be possible. We'll do our best to help, but be aware that manual intervention is required.
Important: If you choose to alter your order 24 hours after placing it, a $15 fee will be charged to cover the manual processing required.
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Something Is Wrong With My Order
Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for ...
Can I Get Help Placing My Order?
We are here to help. If you have questions about our ordering platform or have special requests please email us at info@pixown.com or click the "Submit a ticket" button below to submit your inquiry.
Terms & Conditions
Pixown is firmly committed to protecting the privacy of our customers on our Website. Our pledge is to safeguard any personal information that customers provide to us or that we obtain when providing our services, and to make every reasonable effort ...
Multiple Orders Strategy
Should I place one big order or multiple smaller orders? If you're planning to order multiple times, upgrade to Silver or Gold before your first order. You'll save money across all your orders instead of paying Bronze prices each time. How do I ...
Retakes
Retakes are available, though dates and locations vary by school and time of year. For specific retake details, please click this link, we’ll email you the latest information. If you have a retake, you can still order photos from your original ...