Digital photos are non-refundable as they come with full copyright release.
To produce digital files for sale has the same production costs as selling all other products. It encompasses wages, training, equipment, expertise, creative style, planning, and managing the raw files. These expenses remain the same regardless of the final delivery format, whether it's prints or digital files. The cost difference between print and digital is negligible.
The file size does not reflect the image quality or resolution. The image file you'll receive is about 500 KB, the same size we use for all our orders. This might seem small, but don't worry - the file is compressed. When it's opened in printing software, it becomes much larger. We work with a platform that handles millions of customer image downloads, and we haven't had any customers complain about not being able to print from the same file size you'll receive. You'll be amazed at what you can print from this file. If you have any trouble printing it, let us know, and we'll help you out.
For digital downloads without retouching, the download link will be emailed on the same day. For retouched images, the download email may take up to a week to arrive.