Digital Downloads

Digital Downloads

It's easy to think that "if I'm not getting prints, then digital will be cheaper". Just remember...the image professionals training, equipment, expertise, creative style, planning of the shoot and management of the raw files afterwards are all skills that lend to the cost of their services. Those costs don't go away just because there's a change in deliverable, the cost of print vs digital is negligible. 

Digital photos are not eligible for a refund. They are final sale, as they contain full copyright release. It should be noted that the file size is not an indicator of the image quality or its resolution.

If you have purchased a digital download without retouching, you will receive an email containing the download link on the same day. However, if you have ordered retouching for the pose, please allow up to one week to receive the download email.

Pixown partners with various ordering platforms. Your school and Pixown decide which platform is the best fit for your schools needs. If you have not received your digital download it is typically due to a firewall blocking specific types of emails, emails being marked as spam. Please check you junk folder.

Another possibility is you may be looking in the wrong inbox. Please confirm the email address you had given us when ordering is the email you are looking to receive our email to download your ordered images.

    • Related Articles

    • Do You Sell Packages?

      Our competition sells predefined packages, we do not. Selling predefined packages uses a technique called cross-selling. The process of encouraging customers to buy packages to then trigger additional purchases. In their predefined packages they tell ...
    • How Long For Delivery Of My Order

      1-2 weeks after you are photographed your proofs will be online for ordering. How you make appointments can be seen in your school's information page. You can find your school by searching above. Once you place your order the duration required before ...
    • Luxarte Studios

      Luxarte Studios has ended 25 years of service in the grad photography industry. Part of their transition into retirement has been to trust Pixown with their clients. We are honoured to help Luxarte and serve you. If you are a student who has yet to ...
    • About Prints

      In today's digital era, it is easy to overlook the importance of tangible items. While social media, email, and online slideshows serve their purposes, physical prints have the power to enliven a space upon entering. It is certainly possible and ...
    • Why Bronze, Silver & Gold?

      We have Bronze, Silver & Gold so our customers can create custom orders and potentially save $100's. To illustrate why we have the best approach in our industry it is necessary for us to delve into the selling techniques of other companies. Other ...