Contact Us

Contact Us

Find your answer faster
Before reaching out, try searching our knowledge base. It’s the quickest way to get help and we may already have the exact answer you need.

Looking for your school details?
Are you looking for your school's photography details, we can help. Please click this link to send us a request for your school’s photography information and we’ll reply with the details.

Contact support
Email: info@pixown.com  
Submit a ticket: use the “Submit a ticket” button below

Help us help you faster
Include these details in your message:
  1. Your full name
  2. Your school name
  3. Your access code (if you have one)
  4. What you need help with
The more details you share, the faster we can get you answers.

Schools interested in Pixown
Want to bring Pixown to your school? Email info@pixown.com with "School Inquiry" in the subject line and we'll connect you with our team.

Businesses and Bravo programs
Already part of Bravo or interested in joining? Email info@pixown.com with “Bravo” in the subject line.

Photographers and studios
Are you a photographer or studio that shares our values and wants to be powered by Pixown? Email info@pixown.com with “Join Pixown” in the subject line and we’ll follow up with next steps.


    • Related Articles

    • Order Delivery Time

      How long does it take to receive my order? Physical prints: 2-4 weeks. Most of this time is delivery, not production Digital downloads without retouching: Download link emailed the same day. Digital downloads with retouching: Download link emailed ...

    • Something Is Wrong With My Order

      Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for ...

    • Bravo Silver

      When sponsors cover the upgrade fee for an entire graduating class, every student gets Silver pricing—no one excluded, no one priced out of their own celebration. This is what community investment looks like. If your graduating class is sponsored, ...

    • Booking & Appointments

      Your school has limited photography availability, so please book responsibly and be aware of the cancellation policy. Missed bookings can compromise everyone's chance to get photographed. Need to reschedule or cancel? Use the link in your ...

    • Digital Downloads

      Digital photos are non-refundable because each comes with a full copyright release. Both digital and printed images require the same work by professional photographers—including editing, equipment, and expertise—so digital and print prices are ...