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Contact Us

Answers to your questions may already exist in our support section, even school related ones. Please search above by school or topic to seek for your answers. If you cannot find what you are looking for feel free to reach out to us by submitting a ticket below.
    • Related Articles

    • How Long Does It Take To Receive My Order?

      Upon placing your order, please anticipate a delivery time of 3-4 weeks. We utilize Canada Post for the shipment of your order. In order to prevent potential delays and inconvenience to our customers, we do not provide a tracking number, as this ...
    • Scheduling

      For specific details related to your school please find your school information page by entering your School Code (advertised at your school) or school name in our helper bot bottom right. If you cannot find your school please click this link we will ...
    • Terms & Conditions

      Pixown is firmly committed to protecting the privacy of our customers on our Website. Our pledge is to safeguard any personal information that customers provide to us or that we obtain when providing our services, and to make every reasonable effort ...
    • How Long Do I Have To Order?

      Photographers typically offer ordering access for a period of up to two years. If you find that your images are no longer accessible online, we kindly request that you get in touch with your respective photographer. In the event that you experience ...
    • Return Policy

      It can happen, you had not ordered what you had wanted. Please note, digital purchases are not eligible for a refund. Please be aware that once your order is placed, it initiates a series of automated and customized processes. To cancel or modify ...