Can I Get Help Placing My Order?

Can I Get Help Placing My Order?

We are here to help. If you have questions about our ordering platform or have special requests please click the button below to submit your inquiry.
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    • How To Order

      Create your custom order in the tier that saves you the most. Bronze, Silver & Gold have the SAME products & services. ONLY print and Digital Download pricing change. We will email you a Bronze PixKey to view your images & order. Either order from ...
    • How Long Does It Take To Receive My Order?

      Upon placing your order, please anticipate a delivery time of 3-4 weeks. We utilize Canada Post for the shipment of your order. In order to prevent potential delays and inconvenience to our customers, we do not provide a tracking number, as this ...
    • How Long Do I Have To Order?

      Photographers typically offer ordering access for a period of up to two years. If you find that your images are no longer accessible online, we kindly request that you get in touch with your respective photographer. In the event that you experience ...
    • Order Delivery Time

      Once you place your order the duration required before the receipt of your order is subject to several variables. These include the type of order placed, be it solely digital, exclusively prints, or a combination of both. For digital downloads ...
    • How Often Can I Order?

      Feel free to place multiple orders as needed. If you might place multiple orders it may be to your advantage to upgrade to Silver or Gold now. Doing so will save you money over your multiple orders. Maintain communication with individuals who may ...