Can I Get Help Placing My Order?
We are here to help. If you have questions about our ordering platform or have special requests please click the button below to submit your inquiry.
How Long Does It Take To Receive My Order?
Upon placing your order, please anticipate a delivery time of 3-4 weeks. We utilize Canada Post for the shipment of your order. In order to prevent potential delays and inconvenience to our customers, we do not provide a tracking number, as this ...
How Long Do I Have To Order?
Photographers typically offer ordering access for a period of up to two years. If you find that your images are no longer accessible online, we kindly request that you get in touch with your respective photographer. In the event that you experience ...
How Do I Order?
Within 2 weeks after being photographed we will email you your access code to view your proofs in the Bronze price list. Everyone starts in the Bronze price list, you are welcome to order in Bronze. But, to optimize savings, engage in discussions ...
How Often Can I Order?
Feel free to place multiple orders as needed. If you might place multiple orders it may be to your advantage to upgrade to Silver or Gold now. Doing so will save you money over your multiple orders. Maintain communication with individuals who may ...
Something Is Wrong With My Order
Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for ...