Can I Get Help Placing My Order?
We are here to help. If you have questions about our ordering platform or have special requests please email us at
info@pixown.com or click the "Submit a ticket" button below to submit your inquiry.
Related Articles
Order Delivery Time
How long does it take to receive my order? Physical prints: 2-4 weeks. Most of this time is delivery, not production Digital downloads without retouching: Download link emailed the same day. Digital downloads with retouching: Download link emailed ...
Getting Help
Need Your School Details? Are you looking for your school's photography details, we can help. Please click this link to send us a request for your school's photography information. How do I contact Pixown support? Email: info@pixown.com Submit a ...
Something Is Wrong With My Order
Please check your receipt via your email, and confirm the package content you have against your received order. Double-check your order envelope to ensure the prints are not stuck together. If you feel there is a product missing, we do apologize for ...
Understanding Your Receipt
Where can I find my order details? Check your email for your order receipt. It will list everything you ordered and your total cost. What if something's missing from my order? First, check your receipt to confirm what you ordered. Then double-check ...
Retouching
We don’t automatically include retouching because every student should have the freedom to choose. Whether you prefer your authentic look or want professional enhancement, you’re in control of your final images. All retouching services are the same ...